General Terms and Conditions of Sale (GTC)

Article 1 – Scope of Application

These General Terms and Conditions of Sale apply to all orders placed on the website https://lorivano.com, operated under the trade name Lorivano by Mohammed Harzi, as a sole proprietorship from Switzerland.

Any order placed on the website implies full and unreserved acceptance of these General Terms and Conditions of Sale.

Article 2 – Seller Identification

Lorivano – Mohammed Harzi
Avenue de Miremont 9
1206 Geneva
Switzerland

Email: support@lorivano.com
Phone: +41 77 277 22 26
Website: https://lorivano.com

Lorivano is the trade name used by Mohammed Harzi in the context of a sole proprietorship activity based in Switzerland.

Article 3 – Products Offered

Lorivano offers furniture and home decor products for sale, including armchairs, rocking chairs, and related products.

The essential characteristics of each product are indicated on its product page. The customer is invited to consult them before placing any order.

Photographs, visuals, and illustrations are provided for informational purposes only. Slight differences may exist depending on the screen used, particularly concerning colors, materials, or finishes.

Article 4 – Price

Prices are indicated on the website in the currency displayed at the time of the order.

The applicable price is the one displayed at the time the customer validates the order.

Lorivano reserves the right to modify its prices at any time. Price changes do not apply to orders already confirmed.

Delivery is free in Switzerland, unless otherwise clearly indicated before order validation.

Article 5 – Order

The customer places an order directly on the website https://lorivano.com.

Before confirming their order, the customer can check the details of their cart, correct their information, and modify their order.

The order is confirmed after payment validation and sending a confirmation email to the customer.

Lorivano reserves the right to refuse or cancel any order in case of incorrect information, suspicion of fraud, prior dispute, or inability to process the order.

Article 6 – Order Modification or Cancellation

The customer may request to modify or cancel their order as long as it has not yet been shipped.

Any request must be sent promptly by email to: support@lorivano.com.

Once the order has been shipped, it can no longer be modified or cancelled. The customer may then exercise their right of return under the conditions provided in these GTC.

Article 7 – Payment Conditions

Payment for orders is made in full at the time of their validation on the website.

The accepted payment methods are:

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• Klarna
• TWINT

All transactions are secured through the payment systems used by Shopify and its payment partners.

No banking data is stored by Lorivano.

Article 8 – Delivery

Lorivano delivers exclusively within Switzerland.

Orders are prepared within 1 to 2 business days (excluding weekends and public holidays).

Delivery time is generally between 5 and 10 business days.

The total estimated time between order and delivery is therefore 6 to 12 business days.

These deadlines are indicative. A slight delay beyond our control will not result in automatic order cancellation or a claim for damages.

Upon shipment of the order, an email containing the tracking number is sent to the customer.

The carrier is selected by Lorivano based on the weight, volume, product availability, and logistical constraints.

Risks related to transport are transferred to the customer upon effective delivery of the package.

Article 9 – Retention of Title

Products remain the property of Lorivano until full payment of their price.

The transfer of risks occurs upon effective delivery to the customer.

Article 10 – Right of Withdrawal

In accordance with applicable provisions, the customer has a period of 14 days from receipt of their order to exercise their right of withdrawal without having to provide a reason.

To exercise this right, the customer must send their request by email to: support@lorivano.com.

Products must be returned in their original condition, complete (packaging, accessories, instructions) and suitable for re-marketing.

Return shipping costs remain the responsibility of the customer.

Article 11 – Returns and Refunds

After receipt and inspection of the returned product, Lorivano will proceed with the refund to the payment method used during the order if the return conditions are met.

The refund will be processed within a maximum of 14 days after validation of the return, subject to bank processing times.

In case of a damaged or defective product received, the customer is invited to contact our customer service as soon as possible at: support@lorivano.com, attaching photographs of the reported problem.

Article 12 – Legal Guarantee

Lorivano undertakes to provide products that comply with the order placed by the customer.

In case of a defective product, damaged upon delivery, or not conforming to the order, the customer is invited to contact our customer service as soon as possible at: support@lorivano.com.

After verifying the situation, Lorivano may, depending on the case, offer a repair, replacement, total or partial refund, in accordance with the applicable provisions of Swiss law.

The customer must provide all information or photographs allowing verification of the reported defect.

Article 13 – Liability

Lorivano makes every effort to ensure the accuracy of the information on its website.

However, Lorivano cannot be held responsible for indirect damages resulting from the use of the website, including data loss, business interruption, loss of profit, or any other indirect damage.

Lorivano's liability cannot be invoked when the damage results from:

• improper use of the product;
• use not conforming to the manufacturer's recommendations;
• customer negligence;
• a case of force majeure;
• or an event beyond our control.

Article 14 – Personal Data Protection

Personal data collected during orders is processed in accordance with our Privacy Policy.

It is used only for order processing, after-sales service, customer relations, and applicable legal obligations.

For any questions concerning your personal data, you can contact us at: support@lorivano.com.

Article 15 – Force Majeure

Lorivano cannot be held responsible for any delay or non-performance resulting from an event of force majeure or any circumstance beyond its control, particularly in cases of natural disaster, pandemic, conflict, strike, breakdown of transport networks, or any other event preventing the normal execution of orders.

Article 16 – Applicable Law and Jurisdiction

These General Terms and Conditions of Sale are governed exclusively by Swiss law.

In case of dispute and in the absence of an amicable resolution, the competent courts of the canton of Geneva will have sole jurisdiction, subject to the mandatory provisions of applicable law.

Article 17 – Final Provisions

If any provision of these General Terms and Conditions of Sale is declared null or unenforceable, the other provisions will retain their full validity.

Lorivano reserves the right to modify these General Terms and Conditions of Sale at any time. The applicable Conditions are those in force on the date of order validation.

For any questions concerning these General Terms and Conditions of Sale, you can contact our customer service:

Lorivano – Mohammed Harzi
Avenue de Miremont 9
1206 Geneva
Switzerland

Email: support@lorivano.com
Phone: +41 77 277 22 26
Website: https://lorivano.com